Frequently Asked Questions

NDIS plan management is a service that helps you manage the financial and administrative side of your NDIS plan. Your plan manager handles provider invoices, lodges claims with the NDIS, monitors your budgets, and sends you payment updates. This frees you up to focus on your wellbeing and goals, rather than dealing with paperwork.

No. Plan management is fully funded by the NDIS through a separate budget line in your plan. It does not come out of your other support budgets. There are absolutely no out-of-pocket costs for participants. You will never receive a bill from us.

Yes. You can switch plan managers at any time. You do not need to wait for a plan review. Simply contact us and we will handle the entire transition process for you, including notifying your current plan manager and updating the NDIS portal. The switch usually takes just a few business days.

We process provider invoices within 24 to 48 hours of receipt. This means your support workers and service providers get paid quickly and reliably, which helps maintain good relationships with the people who support you.

Yes, plan management needs to be included in your NDIS plan for you to use our services. If it is not currently included, you can request it at your next plan review or by contacting the NDIS directly. We can help guide you through this process — just give us a call.

We provide NDIS plan management services across all of Australia, including Queensland, New South Wales, Victoria, South Australia, Western Australia, Tasmania, the Australian Capital Territory, and the Northern Territory. No matter where you are in Australia, we can support you.

With self-management, you handle all invoices, payments, and record-keeping yourself. This gives you full control but also means more administrative work. With plan management, we take care of all the financial administration while you retain full choice and control over your providers. You can use both registered and unregistered providers, and you do not have to deal with any of the paperwork.

Getting started is easy. Simply fill out our online enquiry form, call us on 1300 010 170, or email us at hello@mydpm.com.au. We will guide you through the onboarding process, and if needed, we can initiate a three-way call with the NDIS to get everything set up quickly.

Yes. One of the biggest advantages of plan management is that you can choose to use both NDIS-registered and non-registered providers. This gives you much more flexibility and choice when it comes to selecting the supports and services that are right for you.

When your plan is up for review, we can provide you with detailed budget reports and spending summaries to help you prepare. We stay with you through the transition to your new plan and ensure everything continues smoothly. Your dedicated account manager will be available to answer any questions throughout the review process.